CUSTOMER INFORMATION

Returns & Refunds Policy

A clear policy for cancellations, returns and payment refunds.

Please make sure the merchant information shown in the footer matches your actual legal/business details before submitting the site for payment-provider review.

Order cancellation

If you need to cancel an order, contact us as soon as possible with your order reference. Cancellation before dispatch may be handled without a delivery return where operationally possible.

Returns

For eligible products, contact customer support before sending anything back. We may request photos, serial numbers, proof of purchase or other information needed to assess the return.

Refunds

Approved refunds are returned through the original payment method where supported. Payment-provider processing times may vary. Refunds may be subject to the conditions required by applicable law and the payment provider.

Damaged or incorrect items

If an item arrives damaged, defective or materially different from the order, contact us promptly with the order reference and supporting photos so we can investigate and arrange an appropriate remedy.

How to contact us

Use the email, phone or address shown in the footer and Contact section. Please include your order reference so we can locate the transaction quickly.